Support

How can we help?

Most problems come down to a playlist or a stream, and the answers below fix them. If yours isn't here, write to us — a real person reads every message.

Try this first

The four things we get asked about most, and what usually fixes them.

Playlist won't load

Open the M3U or Xtream URL in a browser. If it doesn't respond there either, the issue is with your provider, not the app. Check for a trailing slash and the correct port.

Video stalls or won't start

Try another channel from the same playlist. If only one stream fails, it's offline on the provider's side. If everything fails, check whether your provider limits simultaneous connections.

EPG is missing or wrong

The guide comes from your provider's XMLTV feed. Refresh the connection from Settings; if the times are shifted, the feed is publishing a different timezone than your device.

Deleting your data

Playlists and settings live only on your device — removing the connection, or the app, erases them. We hold no account for you to delete.

Send us a message

We usually reply within two business days.

Your device model and app version help us more than anything else.0/4000
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Write to us at the address below — it reaches exactly the same inbox.

kadir@canerergun.net